Need help?
We're available by phone Monday-Friday, 9 a.m.–9 p.m. ET and by chat every day, 9 a.m.–9 p.m. ET.
Email ushelp@warbyparker.com
Call us888.492.7297
Live chatMon–Sun, 9 a.m.–9 p.m. ET
Holiday 2017
When should I place my order to receive it by December 24?
Place your order online or in a store by the following dates to guarantee delivery by December 24. If your order includes a prescription, be sure to submit a valid, up-to-date copy of your prescription with your doctor's signature in view. Also, be sure to submit your pupillary distance (PD) when you place your order.
Need a new prescription? We have options!
| Order type (glasses and sunglasses): | Cutoff: |
| Home Try-On: | December 15, 11:59 p.m. ET |
| Progressive prescription: | December 17, 11:59 p.m. ET |
| Specialized lenses (prescription sunglasses, 1.74 high-index and prism lenses): | December 17, 11:59 p.m. ET |
| Single-vision prescription: | December 17, 11:59 p.m. ET |
| Non-prescription: | December 19, 11:59 p.m. ET |
| Editions (non-eyewear items, like lens cloths, totes, and frame cases): | December 19, 11:59 p.m. ET |
| Physical Gift cards: | December 19, 11:59 p.m. ET |
| E-gift cards: | No cut-off! E-gift cards can be sent within an hour of ordering or scheduled for a future date |
Due to longer transit times, orders shipping outside of the continental U.S. are not guaranteed to arrive by December 24.
How do I expedite my order to arrive by December 24?
If you will be purchasing in-store, you can request expedited shipping at checkout. If purchasing online, you can select an expedited shipping option for non-prescription orders in checkout and, for prescription orders, please text or call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET after placing your order.
Expediting costs an additional $30 and is available for orders shipping within the U.S. and Puerto Rico.
I need gift inspiration. Help!
You've come to the right place. Check out our Holiday Gift Guide for a seasonal collection of giftable items, featuring essentials and specialties for every taste.
Orders
What do I need to order?
Before you order, you'll need a valid eyeglasses prescription (make sure it's not for contacts!) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. If your doctor did not include your PD on your prescription, you can measure it using our online tool here. You can also stop by any of our retail stores where our trained associates can measure your pupillary distance (PD).
Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to prescriptions@warbyparker.com.
What if I need to change my order?
We process orders quickly, but we'll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET.
What's the status of my order?
To check on the status of an order, sign into your account on warbyparker.com using the email address and password you used during checkout. Once you're signed in, click "Orders" from the menu, and behold! Your info's all there. You're always welcome to reach out via live chat or Twitter, @WarbyParkerHelp as well.
How do I order multiple pairs of glasses with different prescriptions?
If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription. Shipping is always free, so don't worry about getting charged extra for the separate orders!
Interested in placing a bigger order?
To purchase Warby Parker gift cards or sunglasses in multiples (quantities greater than ten), send an email to specialorders@warbyparker.com. We'll be happy to help.
Home Try-On
What is the Home Try-On program?
Pick out five frames from a selection of our favorites to test out at home with our easy–and free!–Home Try-On program. You've got five days to take them for a spin and decide which style suits you best, then return the frames and order the pair (or pairs) you like. Shipping is free both ways. Learn more here.
Can you help me pick out a frame?
Finding the right pair of frames can be tricky, but our personal stylists are here to help every day, 9 a.m.–9 p.m. ET. Email PS@warbyparker.com or text us at 646.506.3228.
Is social media more your thing? Post your pictures on Instagram, Twitter or Facebook using #warbyhometryon, and make sure your account isn't private—we'll be with you in a flash.
Which styles are available for Home Try-On?
The majority of our styles are available to try on at home! Select "Available for Home Try-On" at the top of the Eyeglasses and Sunglasses pages to browse the available frames. One thing to note: Some frames are unavailable because either they're out with other customers or they're a part of a limited-edition collection. If you find a frame you love and it's not available to try on at home, you can always take advantage of our free 30-day return or exchange policy, or chat with a personal stylist Monday–Friday, 9 a.m.–5 p.m. ET to get other recommendations!
I thought the Home Try-On program was free-why do you need my credit card?
The Home Try-On program is free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Home Try-On program is a totally free five-day trial.
The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged frame. The charge is $85.50 per acetate frame and $130.50 per titanium frame. This is our full retail price for frames without prescription lenses. In order to avoid this charge, your Home Try-On will need to be postmarked (on its way back to Warby Parker) by the fifth full day after delivery. (We'll send you an email reminder so you don't forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, just call us and we'll work something out.
I ordered another Home Try-On. Why is it delayed?
We send Home Try-On orders one at a time. If you are already trying on a few frames with an existing Home Try-On, we'll ship your new Home Try-On box once we receive your current order.
Retail
How do I find a retail location near me?
Read more about our stores and showrooms here. Then, visit one of our retail locations and see which frames are right for you!
What do your retail locations offer?
Warby Parker stores and showrooms carry our complete line of eyeglasses and sunglasses, but if you are looking for a specific style, it's always best to call us at 888.492.7297 before visiting. (We're here Monday-Friday, 9 a.m.–9 p.m. ET.)
All of our locations have opticians available to perform adjustments on your Warby Parker frames. You can also book an eye exam in advance at a few of our stores. Learn more on our Retail page.
Prescriptions
How do I submit my prescription?
Once you're ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), submit your doctor's contact information, or select to send your prescription to us later! If you've already placed an order, email the image of your prescription to prescriptions@warbyparker.com or fax it to us at 877.277.6340.
We'll also need your pupillary distance (PD).
Your PD is the distance in millimeters between your pupils, and it helps us center your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:
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Measure your PD yourself using our online tool (fastest option!).
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Trained associates at our stores and showrooms can measure your PD.
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Most optical shops will measure your PD for free or a small fee. We are happy to reimburse you the cost of one optical measurement (up to $50) within 30 days of purchase.
Please note: We're unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If your doctor provided an expiration date on your prescription, we will always abide by the doctor's orders. If your doctor did not provide an expiration date, we'll adhere to the optical rules of the state where your prescription was written to determine if we're able to fill it.
How do I obtain a prescription?
There are a few easy ways to get a prescription:
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Book an eye exam with us. At some of our retail stores, you can get your eyes examined by an on-site licensed independent optometrist. Make an appointment here.
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Use Warby Parker Prescription Check, our brand-spanking-new mobile refraction service that, if you are eligible, allows an eye doctor to assess your vision and provide an updated eyeglasses prescription. (All with an app!) More info is right this way.
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Make an appointment with your local optometrist, or find an available doctor through ZocDoc. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!
Can you fill my prescription?
Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET.
Prescription Eyeglasses
We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they're recommended.
Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.
If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±10.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they're recommended.
Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.
We can fulfill progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they're recommended.
Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.
Prescription Sunglasses
We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±10.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they're recommended.
What range of values are you able to fill for prism lenses?
We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.
If we are unable to fill your prescription, you can still purchase Warby Parker frames. Call us at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!
Lenses
What type of lenses do you offer?
Optical
Polycarbonate lenses
- Thin, light, and impact-resistant plastic lenses
- Anti-scratch, anti-reflective, and superhydrophobic coatings included
- Provide 100% UV protection
- Recommended for customers 16 years old or younger
- Included with purchase of optical frame
1.67 high-index lenses
- Thinner lenses designed for stronger prescriptions
- Anti-scratch, anti-reflective, and superhydrophobic coatings included
- Provide 100% UV protection
- +$30 - available to add to your order at checkout
1.74 high-index lenses
- Our highest index lens designed for very strong prescriptions
- Anti-scratch, anti-reflective, and superhydrophobic coatings included
- Provide 100% UV protection
- +$130 - we will let you know if these lenses are recommended based on your prescription!
Non-prescription sun
Polarized CR-39 lenses
- Thin and light plastic lenses
- The majority of our non-prescription lenses are polarized to reduce glare
- Equipped with anti-scratch coating and offer 100% UV protection
- Included with purchase of non-prescription sunglasses
Prescription sun
Polarized polycarbonate lenses
- Thin and light plastic lenses
- Polarized to reduce glare
- Equipped with anti-scratch coating and offer 100% UV protection
- Included with purchase of prescription sunglasses
1.67 high-index sun lenses
- Thinner lenses designed for stronger prescriptions
- Polarized to reduce glare
- Equipped with anti-scratch coating and offer 100% UV protection
- +$120 - available to add to your order at checkout
Do you offer bifocal or progressive lenses?
We offer progressive glasses starting at $295 and progressive sunglasses starting at $375. We do not currently offer bifocal lenses, but if your doctor has written this type of prescription for you (with an ADD power), we can fill it as progressives or single-vision. If you would like single-vision lenses, please write your preference for distance or reading right on the prescription itself.
What is the difference between single-vision and progressive lenses?
Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)
If you have any additional questions about progressives, we're happy to help. Chat with us here.
Do you offer light-responsive lenses?
We offer light-responsive lenses in our entire collection of eyeglasses starting at $195. These lenses darken from clear to grey when exposed to UV rays (so you won't have to worry about them transitioning while indoors—phew!). Our light-responsive lenses are equipped with scratch resistant, anti-reflective, and superhydrophobic coatings, and they provide 100% UVA and UVB protection.
Can you make lenses with a prism correction?
Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We're happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET.
What's the best way to clean my lenses?
To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
Fit
How do I know if a frame fits me?
Are they comfortable? That's a great start.
Otherwise, a few rules of thumb:
- Pupils should be near the center of the lens
- Lenses shouldn't extend past the side of your face
- Eyebrows should not be inside the glasses
- When you smile, your cheeks don't push the frames up
- Frames shouldn't slide down your nose
If you find a frame you love but it doesn't fit quite right, we can adjust the below issues—and we'll do it for free at any of our retail locations:
- If the frames are too tight or loose behind your ears
- The temples are too long or too short
- The temples are too tight or loose at the side of your face
- The frames are crooked or slide down your face
If you're not close to a Warby Parker location, most optical shops will make minor adjustments for free or a small fee. We'll reimburse you up to $50 for a single adjustment within 30 days of purchase.
Above all, pick what makes you look and feel good!
Where can I find my frame's measurements?
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.
What's a nose bridge? How do I know if I should select frames described as Standard Fit or Low Bridge Fit?
Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.
(Standard Fit frames will be a better fit for those who don't have the above features.)
If you're having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Chat Monday–Friday, 9 a.m.–5 p.m. ET, or email PS@warbyparker.com.
I don't think I have a low nose bridge, but I found a Low Bridge Fit frame I love. Will that work?
If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! We've found that customers who don't have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones find the Low Bridge Fit frames uncomfortable after a few hours. If you experience any irritation later, don't hesitate to reach out. We offer a 30-day, no-questions-asked return or exchange policy—we're happy to set you up with a full refund or exchange within 30 days of receipt.
How do I get my frames adjusted?
Our retail locations have skilled opticians on staff who can fit your Warby Parker glasses to perfection with a quick professional adjustment. If you're not in the area, most optical shops will make adjustments for free or a small fee. We are happy to reimburse you the cost of one adjustment (up to $50) within 30 days of purchase. Just email the bill to help@warbyparker.com and we'll take care of it!
Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.
O.K. I still need some help. Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day, 9 a.m.–9 p.m. ET. Email PS@warbyparker.com or text us at 646.506.3228. It's easy and free.
Shipping, returns, and exchanges
When can I expect my order?
The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. The good news: Shipping is free!
Here's what you can expect:
| Order type | Estimated delivery time |
| Single-vision prescription: | 7-10 business days (eyeglasses); 10-12 business days (sunglasses) |
| Progressive prescription: | 10-12 business days |
| Specialized lenses (1.74 high-index and prism lenses): | 10-12 business days |
| Non-prescription: | 5 business days (sunglasses); 5-7 business days (eyeglasses) |
| Home Try-On: | 5 business days |
| Editions: | 5 business days |
| Gift cards: | 5 business days |
| E-gift cards: | Within an hour of ordering. E-gift cards scheduled for future delivery will be sent on the morning of the requested date. |
Note: Orders shipping outside the continental U.S. can take a few extra days to arrive.
Where do you ship?
We currently ship to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer international shipping to customers in Canada.
What does shipping cost?
Shipping is free in the U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer free returns.
Can I get my glasses expedited?
If you need your glasses in a hurry, give us a call at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET, to talk about expediting your order at our labs for an extra $30.
What is your return policy?
We have a 30-day, no-questions-asked return or exchange policy for all of our eyewear. If you aren't satisfied, we can set you up with a full refund or an exchange within 30 days of receipt. Additionally, we have a one-year, no-scratch guarantee for our lenses, and we'll replace your scratched lenses for free within that timeline. Gift card purchases are non-refundable.
(Note: Refunds will be credited to the original payment method.)
How do I set up a return or exchange?
Give us a call at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com so we can get started on the return or exchange process. We'd love to hear your feedback too.
What do I do if I'm experiencing issues with my prescription?
Sometimes it takes a few days to adjust to a new prescription, but if you're having ongoing trouble with your glasses, give us a call at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET. We'll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!
How do I get a lens replacement?
If your Warby Parker lenses are scratched within the first year, we'll replace them for you for free! If your prescription has changed, we can replace your lenses for a fee, based on your prescription and the lenses you've selected. Give us a call at 888.492.7297, Monday-Friday, 9 a.m.–9 p.m. ET, or email us at help@warbyparker.com to set up a lens replacement.
Note: At this time, we're unable to replace lenses in non-Warby Parker frames.
| Lens type | Price |
| Optical: Single-vision polycarbonate lenses | $50 |
| Optical: Single-vision high-index 1.67 lenses | $80 |
| Optical: Single-vision high-index 1.74 lenses | $175 |
| Optical: Progressive polycarbonate lenses | $245 |
| Optical: Progressive high-index 1.67 lenses | $275 |
| Optical: Progressive high-index 1.74 lenses | $375 |
| Sun: Non-prescription polarized polycarbonate lenses | $50 |
| Sun: Single-vision polarized polycarbonate lenses | $125 |
| Sun: Single-vision polarized 1.67 high-index lenses | $245 |
| Sun: Progressive polarized polycarbonate lenses | $325 |
| Sun: Progressive polarized 1.67 high-index lenses | $445 |
| Scratched lenses within the first year of your purchase | Free |
Insurance, payment, and gift cards
Does Warby Parker accept insurance?
Warby Parker is considered an out-of-network provider, so you can apply for reimbursement for your Warby Parker purchase if you have an out-of-network benefit included in your vision insurance plan.
For more information, please visit our Insurance page.
If you have a Flexible Spending Account (FSA) or Health Savings Account (HSA), you can also use that to purchase prescription glasses and prescription sunglasses—as long as your FSA or HSA card is affiliated with a major credit card. Learn more here!
How do I obtain an itemized receipt?
A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, email us at help@warbyparker.com.
Note: Our receipts for single-vision prescription glasses with polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a $95 packaged deal. Most major insurance providers will split the charge 50/50 (between frames and lenses). If you run into any issues, please don't hesitate to reach out to us!
Do you offer gift cards?
Our gift and e-gift cards make great presents. Purchase them here. Note: Physical and e-gift cards are not refundable.
How long will it take for a gift card to arrive?
Your gift card will arrive in five business days.
How does Apple Pay work?
Apple Pay is an easy way for customers to pay on our mobile app. If you select to use Apple Pay, you can upload your prescription to your account after you order, or email it to prescriptions@warbyparker.com. Please don't hesitate to get in touch with us if you run into any issues. Please note: Our mobile app is only compatible with iOS (Apple's operating system) at this time.
Flexible Spending Accounts (FSA)
What is a flexible spending account?
Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you're unsure whether or not you have an FSA or HSA, please check with your employer or insurance carrier. You can also visit our nifty FSA guide here.
Don't have an FSA or HSA? You can still apply for reimbursement if you have an out-of-network benefit included in your vision insurance plan. Check out more information on applying for reimbursement here.
What can I purchase with my FSA?
Warby Parker accepts FSA dollars for all prescription eyewear purchases (including prescription sunglasses and progressives!) and eye exams, as long as your FSA or HSA card is affiliated with a major credit card.
How can I purchase prescription eyewear using my FSA?
First, double-check the balance on your FSA account.
You can place an order online, using your FSA or HSA card as you would any other credit card, or by giving us a ring at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. Make sure you have an up-to-date prescription and a pupillary distance, which can be measured here. Contacting doctors is tricky this time of year because many of their offices are closed, so it's best to have your prescription ready at checkout.
Helpful tip: We aren't able to process payment until we have all of your prescription information, so be sure to keep an eye out for emails about missing information once you place your order.
Can I split payment between my FSA and a different card?
Yes! If you'd like to use your FSA or HSA card to pay for a portion of your purchase and apply the remaining balance to a different card, please reach out via chat or call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. We're happy to set that up!
Press inquiries
Please email press@warbyparker.com. We'd love to help, and look forward to hearing from you.